The below document contains steps to check when the Hik-Connect service shows OFFLINE on your NVR or camera.

How To Solve Hik-Connect Offline Issues

Note:

* We only provide support for DIY Security Cameras customers.
* The above document is general in nature to assit with troubleshooting.
* We are unable to check or validate any Hikvision service or status.
* We do not know why your connection goes offline.
* If you need additional support we suggest contacting your place of purchase.