New Hikvision devices (ie IP cameras (IPC), PTZ cameras, digital video recorders (DVR), and network video recorders (NVR) with the latest firmware (IP cameras from 5.3.0, DVR/NVR from V3.3.0) no longer have a default password. When using the device for the first time, users need to activate the device through a compulsory password setting. The following is a quick start guide for users on how to activate the device.

  Hikvision Quick Start Guide to Device Activation

We often get asked how to reset passwords on either an NVR or IP Camera.

The following quick guide by Hikvision takes you through the steps to do this.

Note the following:

• You DO need to download the latest SADP tool from Hikvision.
• We can only reset passwords with Australian region codes/serial numbers.
• We can only reset passwords for Hikvision devices purchased through us.
• If you purchased your equipment through another re-seller we suggest you contact them for your password reset.
• Send the serial number/xml file to us at support@diysecuritycameras.com.au

  Hikvision_IPC_NVR_Password_Reset_Guide.pdf

Once you have successfully reset your password we suggest watching the 4 Ways to Set Free from Password Resetting BLOG post and enable one or more of the password resetting features.

Users may have issues downloading/saving video files using Internet Explorer via the NVR web interface.

This is due to Internet Explorer's default security settings. To solve this issue the web address (URL) for your NVR needs to be added to Internet Explorer's trusted sites security settings.

Do the following:

1. Start Internet Explorer
2. Select Tools->Internet Options->Security
3. Click on Trusted Sites
4. Click on Sites
5. Enter your NVR URL (example http://192.168.0.22)
6. Click Add
7. Uncheck "Require server verification"
8. Click Close
9. Click OK

Attempt to access your NVR and download the video again

Updated (12/2022): Web Services Alternative Strategies

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Hikvision's current use of NPAPI plugin for web browsers to display video no longer works in Google Chrome v45 (since September 2015) and in Firefox v52.0 released 7th march 2017.

This means users will no longer be able to successfully install the web browser plugin which is needed to view cameras/NVR video in Chrome or Firefox.

Firefox (No longer works for Firefox version 57 and above)

Currently the following workaround works, but we are unsure for how long

1. Type about:config in the Firefox address bar – ignore the “are you sure you want to proceed?” page
2. Right click anywhere. A context window should pop-up
3. Select New >> Boolean
4. Enter exactly plugin.load_flash_only
5. Set the Boolean value to False
6. Restart Firefox

Chrome

There is a Chrome extension called IETab that runs Internet Explorer as a tab inside the Chrome browser. This has been tested by us and works fine with the current Hikvision web plugin.

Other Browsers

We have tested the following browsers which still appear to run the Hikvision NPAPI plugin without any issue.

• Internet Explorer 11
• Firefox ESR version 45

New Plugin Availability

We currently do not have an ETA from Hikvision on a native plugin for web browsers.

How To Setup NVR to send e-mail alerts

Gmail etc etc etc use local ISP

Log into your device and navigate to the required screen as indicated below:

NVR

     1. Local NVR Menu

Menu->Maintenance->System Info

     2. Web Interface

Configuration->System->System Settings

     3. iVMS4200 Client

Device Management->Server

Camera

     1. Via local NVR Menu

Menu->Camera (Scroll to right)

     2. Web Interface

Configuration->System->System Settings

     3. iVMS4200 Client

Device Management -> Server

Possible causes for Hikvsion SADP tool error code 2022

• * The camera/NVR has been powered cycled after the XML reset file was generated.
• * The XML reset file is valid for 24 hours and the time has passed since generation.
• * The IP address of the PC was changed while SADP was open.The SADP tool will only load the windows TCP/IP stack once on initial load, so if the IP address of the computer is changed during this time, SADP will not recognise the changes.
• * IP address of the PC is not on the same subnet/range as the camera/NVR.
• * SADP tool version is old. Please install and run the latest version from Hikvision Web Site.

The following quick guide by Hikvision takes you through the steps to reset an NVR password via the Hik-Connect APP.

Note the following:

• Hik-Connect APP version should be v4.3 or above.
• The device has already been added to your Hik-Connect account.
• Self help procedure.
• No reset codes need to be sent.
  

  Hikvision_Reset_Password_of_NVR_via Hik-Connect APP.pdf

Once you have successfully reset your password we suggest watching the 4 Ways to Set Free from Password Resetting BLOG post and enable one or more of the password resetting features.