Users may have issues downloading/saving video files using Internet Explorer via the NVR web interface.

This is due to Internet Explorer's default security settings. To solve this issue the web address (URL) for your NVR needs to be added to Internet Explorer's trusted sites security settings.

Do the following:

1. Start Internet Explorer
2. Select Tools->Internet Options->Security
3. Click on Trusted Sites
4. Click on Sites
5. Enter your NVR URL (example http://192.168.0.22)
6. Click Add
7. Uncheck "Require server verification"
8. Click Close
9. Click OK

Attempt to access your NVR and download the video again