DS-1268ZJ

Shipping Costs and Delivery Policy

Cost

• Order Value => $150.00: FREE
• Order value < $150.00: $20.00

Delivery Policy

• DIY Security Cameras deliver products Australia wide using a variety of courier companies for a flat fee.
  

• Deliveries to Northern Territory may incur additional delivery charges. Please contact us for a quote.

• Due to security reasons, all deliveries will need to be signed for at destination by the purchaser. In cases where the nominated purchaser is not available at the time of delivery at the location, then products will need to be collected from the designated place as determined by the courier company.

• We do not deliver to PO Boxes.

• We cannot leave your delivery at the front door.

• Orders are dispatched within 3 business days and shipping times are estimated at between 3-5 business days depending on your location within Australia.

• Please note that delivery times maybe extended over the Public Holiday periods.

• All special orders and in some cases if the product is not available at our distributor and needs to be specially ordered from the manufacturer, product delivery time can take up to 4-5 weeks.

• Please refer to our Terms and Conditions for further details.

All DIY Security Cameras, Hikvision Cameras, Alarms, Intercoms and recording device (NVR's/DVR's) are covered by a
three (3) year back-to base manufacturer warranty. (Note disk drives limited to 1 one year)

Our warranty is limited to the replacement of faulty goods and does not include damage due to incorrect fitting of parts or accessories.

It is the customers responsibility to ensure that items you order are correctly specified for the intended use.

Please refer to our Terms & Conditions and Warranty Against Defects documentation for full details.

Hik-Connect OneApp for All

All Hikvision Mobile Clients are now available at the Hikvision App Store

Hik-Connect Mobile Client Online Manual: iOS / Android

Hikvision PC/Mac Clients are now available at the Hikvision Support Download Site

Customer Support

At DIY Security Cameras we value our customers and the trust they have placed in us.

As part of our committment to providing exceptional customer service, we offer on-going after sales support for your Hikvision products. We have a professional team that are available to assist with setup and troubleshooting issues that may arise with your system.

Valued DIY Security Cameras customers enjoy access to our support logging system, regular updates to device firmware and specialised documentation as well as other benefits.

Our support team can be contact at support@diysecuritycameras.com.au