General
Do you sell genuine Hikvision Products?
Definitely !! We source our Hikvision products from Hikvision's official distributor in Australia, so you can rest assured that these are the genuine product.
What is the warranty period
All Hikvision products purchased through us come with a full 3 year warranty.
Please refer to our Terms and Conditionsfor further details.
What Are Special Orders Items
Special Order items are those items that are not stocked by us or the distributor and have to be specially ordered in from Hikvision. Lead times can vary but generally it takes between 3 to 4 weeks for a special order time to come into the country.
IP Camera Setup
What is Hikvision Camera's Default IP address?
Firmware release 5.3.0 150513 and above the default IP address has been changed to 192.168.1.64
Previous version the default IP address was 192.0.0.64
Are there any recommended Camera bitrates
Hikvision recommended bitrates, fps and quality for IP cameras (12/01/2015)
